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Frequently Asked Questions

Q. What are your store hours?
A. Regular Store Hours: Mon.-Thurs. 10am-7pm, Fri.& Sat. 10am-6pm

Q. What forms of payment do you accept in your stores?
A. We accept cash, business/school checks, and the major credit cards (Visa, Mastercard, American Express, and Discover).  Sorry, we no longer accept personal checks.

Q. Who is tax exempt?
A. Someone who is being reimbursed by a non-profit organization (such as a public school or church) qualifies for tax exemption. However, Teacher Heaven must have a current sales tax exemption form on file for your organization. Businesses who are reselling merchandise purchased at Teacher Heaven must provide a resale certificate.

Q. How do I use a gift card to purchase materials online?
A. For now, please select "Purchase Order" as the method of payment. Type in the card number below that and let us know in the "Comments" section that you are using a gift card. If your gift card will not cover the entire amount owed, please include your credit card information (number, type,and expiration date) in the comments section as well.

Q. Does Teacher Heaven carry STAAR materials?
A. YES!! We have several book series with a few titles also in Spanish. (All STAAR books are non-returnable.) We also carry other items like motivational testing pencils, pencil flags/bookmarks.

Q. Does Teacher Heaven carry homeschool materials?
A. Yes!  We carry a Christian based homeschool curriculum from Alpha Omega which is a complete curriculum for the whole year.  We also carry Saxon Math curriculums.  Many homeschool parents shop our huge selection of workbooks and resources including posters, maps, and hands-on learning materials in all subjects.

SHIPPING/ONLINE ORDERING QUESTIONS:

Q. How is my shipping determined?
A. All orders are charged 12% of their subtotal, but no less than $8.95 for ground UPS delivery.

Q. How long will it take to get my order?
A. We estimate that your order should reach you within 2 weeks, at the very most. However, there are special cases where it may take longer (backorders, etc.). We will notify should such a case arise.

Q. I would like my items shipped faster to me, can I do this?
A. Yes! Expedited deliveries may be subject to additional shipping charges based on weight, size, and transit time. Please indicate in the "Comments" section what your shipping preference would be or the required arrival date.

Q. Can you ship internationally?
A. Most certainly! However, international orders are subject to additional shipping charges based on size, weight, and destination. All international orders are shipped USPS.

Q. How do I make my order tax exempt?
A. Type "tax exempt" in the coupon redemption section when checking out.

Q. What if I don't find what I am looking for on the website?
A. If you are having trouble finding an item, feel free to use the blank order form provided online or e-mail us and we can let you know if the item is available.

 

 


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Austin, Houston, Lubbock, Dallas, and  online!!!

Regular Store Hours

 Monday - Thursday 10am to 7pm

Friday & Saturday 10am to 6pm